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Orders

WHERE IS MY ORDER?

  • Once you have placed your order, you will receive an order confirmation by email with your order details.
  • You can see our estimated delivery times HERE.
  • We have our warehouse of jewellery in Copenhagen, where we send your order from.
  • As soon as your order is shipped, you will receive an email with tracking information.
  • It can take up to 24 hours before you can track your package through your tracking information

I HAVE NOT RECEIVED AN ORDER CONFIRMATION ? - WHY NOT?

  • Within 2 hours of your order being placed, we will send you an email confirming we have received your order?
  • If you have not recieved an email from us within 2 hours, it is a good idea to contact our CUSTOMER SERVICE.
  • A typical reason for not receiving your order confirmation is errors in the payment approval.

CAN I CHANGE MY ORDER

  • Unfortunately, it is not possible to change your order once it has been completed and paid for at checkout.
  • If you would like to purchase other items, you can easily place a new order.
  • If you have ordered something you do not want to keep, simply fill out the return slip we have enclosed with your jewellery.
  • It is important that you note the order number and item number on your return slip.
  • You must pay for return freight and it is important the parcel is delivered directly to our adress in Copenhagen.
  • We do not accept parcels delivered to the post office or parcel shop.
  • As soon as we have received your return parcel, we will send you an email within 7-10 working days and refund you the purchase amount.

CAN I CANCEL MY ORDER?

  • Unfortunately, we are unable to cancel your order as we begin processing your order immediately after receiving it in our system.
  • As soon as we have received your return parcel, we will send you an email within 7-10 working days and refund you the purchase amount.

WHAT TO DO IF A JEWELLERY IS MISSING IN MY PARCEL?

  • If you are missing an item in your parcel, we ask you to send an e-mail to our Customer Service via our CONTACT FORM - they are always ready to help.
  • Provide the order number and item number or the name of the missing item. We will send you this jewelry immediately.

WHAT SHOULD I DO IF MY NEW JEWELERY IS BROKEN WHEN DELIVERED?

  • Should you be unlucky enough to experience errors or omissions in a jewellery you have purchased at our online shop, please send an email to our Customer Service via our CONTACT FORM
  • Our Customer Service will then assist you with the further process.

WHAT TO DO IF I GET A WRONG PIECE OF JEWELLERY?

  • If there are errors in your delivery, please send an email to our Customer Service via our CONTACT FORM
  • Our Customer Service will then assist you with the further process.
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