Frequently Asked Questions

Yes. Our steel jewellery is designed to be worn every day, including in the shower, the sea, the pool and at the gym. It is made from 316L stainless steel, which resists water, sweat and corrosion. Read more about waterproof jewellery you never have to take off.

316L is a high-grade surgical stainless steel, also used in medical and marine settings. It resists rust, corrosion and daily wear, which makes it ideal for jewellery you keep on. It is the foundation of every DANSK Copenhagen collection.

No. Our silver-tone jewellery is natural 316L steel. The colour runs all the way through the metal to the core, so there is no coating to wear off. It keeps its colour, year after year.

Our gold jewellery is 18K ION plated. The gold bonds directly to the steel, giving a harder, more wear-resistant finish than standard gold plating. It resists tarnishing and fading in daily wear. Rings and bracelets meet more friction than necklaces and earrings, so their finish wears a little faster over time.

Yes. 316L stainless steel is gentle on sensitive skin and comfortable to wear all day. Explore our hypoallergenic jewellery.

Steel jewellery needs very little care. Rinse it in clean water after the sea or the pool, and dry it with a soft cloth. To keep gold-plated jewellery bright for longer, apply perfume and lotion before you put it on.

Most of our pearls are freshwater pearls, about 90%. The rest are glass pearls. You can always see which type is used in each product description.

We are phasing out brass. Our remaining brass jewellery is fashion jewellery: it is not waterproof, and the plating wears with moisture and friction. Going forward, 316L steel is the foundation of our entire collection. Always check the material in the product description.

DANSK Copenhagen is a Danish family brand, founded by Jette Storm in 1971. Today her son Christian and his wife Malene run the company as the second generation. You may also know us as DNSK Copenhagen, the short form on our logo. Our promise is the same as always: Made with Love. Designed to Last.

We don't do Black Friday. No countdowns and no seasonal discounts. We want our prices to be fair every day, so you never have to wait for the right moment to buy.

DANSK Copenhagen is sold by stockists across Europe. Find your nearest stockist. No stockist near you yet? Get in touch and we'll do our best to find one in your area.

Within 2 hours of your order being placed, we will send you an email confirming saying we have received your order. If you have not received an email from us within 2 hours, it is a good idea to check that your email adress is correct on the order or you can contact our Customer service.

A typical reason for not receiving your order confirmation could also be errors in the payment approval, or that the mail has ended up in your spam folder.

Unfortunately, it is not possible to change your order, once it has
been completed and paid for at checkout. If you would like to purchase other items, you can easily place a new order.

If you have ordered something you do not want to keep, simply follow the link to our return portal, where you then will receive a returnlabel https://danskcopenhagenaps.webshipper.io/returns_public/1

We do not accept parcels delivered to the post office or parcel shop. As soon as we have received your return parcel, we will send you an
email within 7-10 working days and refund you the purchase amount.

Unfortunately, we are unable to cancel your order as we begin processing your order immediately after receiving it in our system.

Read more about how you pay with 3D Secure right here

Our expected delivery time is between 3-5 business days. Please be aware that there can be longer delivery time if bought doing international and local holidays. For more information, please contact our customer service

Orders within the EU are subject to a shipping fee of 6 euros, depending on the delivery destination. We have free delivery cost on all orders above €69.

Once you have placed your order, you will receive an order confirmation by email with your order details. All orders are being shipped from our warehouse in Copenhagen.

Once your order has been shipped you will receive an email with tracking information. It can take up to 24 hours before you can track your package through your tracking information.

Yes, when you registrer your return in our portal: https://danskcopenhagenaps.webshipper.io/returns_public/1you will be send an email with a free freight label.

To return your order, please follow this link and fill out the required:
https://danskcopenhagenaps.webshipper.io/returns_public/1

If there are errors in your delivery, please send an email to our Customer Service via our Contact Form. Remember to provide your order number.

Our Customer Service will then assist you with the further process.

Should you be so unlucky to experience errors or omissions in a jewellery you have purchased at our online shop, please send an email to our customer service via our Contact Form.

Our Customer Service will then assist you with the further process.

If you are missing an item in your parcel, we ask you to send an
e-mail to our Customer Service via our Contact Form - they are always ready to help.

Be sure to provide the order number and item number or the name of the missing item. We will send you this jewellery item immediately.

https://danskcopenhagen.com/pages/size-guide-for-jewellery?_pos=1&_psq=size&_ss=e&_v=1.0